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Frequently Asked Questions
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9-1-1 Services

Q:How do I get a 9-1-1 Address?
Q:How does 9-1-1 Work?
Q:What is 9-1-1?
Q:What is the "Printable Pottawatomie County Street Index"?
Q:What is the ''Online Pottawatomie County Street Index ''?

Action Center

Q:How do I report a problem property?
Q:How does Code Enforcement Work?
Most of the problems reported to the Action Center are handled in a similar way.

After you report the problem:

  • A Code Inspector checks to verify that there is a violation of City Ordinance.
  • The inspector notifies the property owner to correct the violation within a certain period of time. The time varies according to the violation.
  • If the owner fails to correct the problem, he can be fined up to $122 per day.
  • Dated:4/22/2004 10:28:26 AM Back to Top--^
    Q:What about Garage Sales?
    Q:What about other code violations?
    Q:What determines if my grass is too high?
    Q:What is a "Dilapated Structure"?
    Q:What is a ''Derelict Vehicle''?

    Animal Shelter

    Q:Can I view shelter animals on a website?
    Q:How long will my pet be kept at the Animal Shelter?
    Q:If you have lost your pet, what should you do
    Q:What hours is the Shawnee Animal Shelter open?
    Q:What if I want to trap an animal such as a skunk
    Q:Where can I get a license for my pet?
    Q:Where is the Animal Shelter Located?

    CDBG Urban Renewal

    Q:CDBG Five Year Consolidated Plan FY 2010 - FY 2014
    Q:CDBG One Year Action Plan FY 2013-2014
    Q:How do I qualify?
    Q:What can the CDBG loans/grants be used for?
    Q:What is a CAPER?
    Q:What is HUD's Median Family Income?
    Q:What is the Urban Renewal Authority and CDBG?
    Q:What kinds of loans and grants are available?


    Q:Can I find where my loved ones are buried online?

    City Connect

    Q:!What is City Connect
    Q:!When and where does City Connect air
    Q:How do I know what is on Channel 30?
    Q:How do I watch City Connect on my computer

    City Government

    Q:Can I see the Commission Meetings online?
    Q:Can I watch the meetings on TV?
    Q:How can I review the City Charter?
    Q:Is the City of Shawnee a "Strong Mayor" City?
    Q:When does the City Commission Meet?

    Emergency Management

    Q:How do I register my storm shelter?
    Q:What is the Storm Shelter Registration Program?

    Finance Department

    Q:How is the 3% sales tax revenue allocated within the City's budget?
    Q:What is the sales tax rate for the City of Shawnee?
    Q:What type of Accounting Structure does the City use?
    Q:What type of Fiscal Year does the City operate around?

    Fire Department

    Q:How can I find out how close a fire hydrant is to my home or business?
    Q:What is the Mission of the Shawnee Fire Department

    Human Resources

    Q:Can I just submit my application/resume for when something becomes available?
    Q:How do I apply for a job with the City?
    Q:How do I get an interview?
    Q:How long do you keep an application on file?
    Q:Once I have applied for a position, will I be contacted?
    Q:What benefits does the City provide?
    Q:What happens once the department has made a decision on who they would like to hire?
    Q:Where do I find job applications?
    Q:Where is the Human Resources Office located?

    Information Systems

    Q:How do I report something is inaccurate on the website?
    Q:What does ''Information Systems'' department do?
    Q:Who manages the website?

    Municipal Court

    Q:Can I pay my ticket online?
    Q:Can I pay with my Credit Card?
    Q:How many citations or tickets do officers write?
    Q:What happens if I do not pay my ticket?
    Q:What Payment Methods Do You Accept?
    Q:Where do I pay a ticket?


    Q:Do we have an Adopt-A-Street Program in Shawnee?
    Q:Where can I find a list and map of Shawnee Parks
    Q:Who oversees the operation and maintenance of our parks?

    Police Department

    Q:How do I get an Accident Report Form?
    Q:What if I know about a crime or a criminal?
    Q:What if my car was impounded?
    Q:What is COMPSTAT?
    Q:What is the Citizens Police Academy?
    Q:What number do I call for non-emergency reports?
    Q:When are quite hours for Shawnee
    Q:Where can I get a copy of a report?
    Q:Where do I call if I have information on a crime, but want to stay anonymous?
    Q:Where do I go to pay a ticket?
    Q:Where is the County Courthouse?
    Q:Where is the jail located?
    Q:Where is the Police Department located?

    Public Works

    Q:??What happened to the Public Works Department??
    Q:How do I contact the Public Works department?
    Q:How do I report a street light that is out or damaged?


    Q:Can I choose joint and survivor options at any time during employment?
    Q:Can the plan pay a minor child as a beneficiary?
    Q:If I am retired and receiving my pension check, does anyone get my retirement after I die?
    Q:If I die as an active employee who gets my retirement?
    Q:If I selected 66 2/3rds joint and survivor, will my pension be reduced if my spouse dies before me?


    Q:How does the automated polycart system work?
    Q:I have just setup service what day will my new polycart be delivered?
    Q:I need to order an extra polycart, who do I call? What day will I get it?
    Q:I received house side service due to a disability, will Central Disposal provide as well?
    Q:What day will my yard waste be picked up?
    Q:What is the schedule for curbside bulk waste pick-up?
    Q:What should I do if my navy blue Central Disposal polycart hasnít been delivered?
    Q:When is my Polycart picked up each week?
    Q:Who do I call if I have a trash complaint?
    Q:Who do I contact if I have a question or complaint about my trash service?
    Q:Who provides the sanitation or trash pickup for Shawnee?

    Utility Department

    Q:!! City Takes Comprehensive Approach as it Plans for Critical Infrastructure Improvements !!
    Q:Are deposit(s) required for Water or Wastewater Services?
    Q:Can I pay my utility bill automatically?
    Q:Can I pay my utility bill Online?
    Q:Do you charge a penalty if I pay my bill late?
    Q:What about any Water Meter or Water Tap Requirements?
    Q:What are your office hours?
    Q:What happens if I do not pay my utility bill?
    Q:What is required to get utility service with the City of Shawnee?
    Q:Where do I pay my water bill?
    Q:Who do I call for emergency after hours or weekends?
    Q:Who do I call for sanitation/garbage service problems?
    Q:Who do I make my check out to for my utility payment?

    Water Treatment

    Q:Can pregnant women drink chloraminated water?
    Q:Can you safely wash an open wound with chloraminated water?
    Q:Can you safely water plants, vegetables or fruit and nut trees with chloraminated water?
    Q:Chloramine Public Notice March 7, 2007
    Q:Do I need to buy a water softener?
    Q:How do I know that my water is safe to drink?
    Q:How much fluoride is added to the water?
    Q:If chloramines are harmful to fish, how can people safely drink the water?
    Q:What about the 2012 Yield Study?
    Q:What about water rationing?
    Q:What are Chloramines?
    Q:What are the major benefits associated with chloramination?
    Q:What do I do if my water does not flow?
    Q:What is the metal content of the water?
    Q:What special precautions should fish owners take with chloraminated water?
    Q:What special precautions should kidney dialysis patients take with chloraminated water?
    Q:Where do I find the Consumer Confidence Reports for each year?
    Q:Where does my water come from?
    Q:Why are chloramines a problem for kidney dialysis patients and aquarium owners?
    Q:Why does my water sometime taste or smell like swimming pool water
    Q:Why does my water sometimes look brown?
    Q:Why does my water sometimes look ''milky'' or ''cloudy''?
    Q:Will chloramines be removed by boiling the water?
    Q:Will chloramines dissipate, or dissolve, out of the water?
    Q:Will there be any noticeable changes with chloraminated water?